After inputting my credit card number and entering some information their system had problems. I called and spoke with someone at the website, but the call broke up and then disconnected. I could not get ahold of them again. I ended up not using the website and obtained my passport by other means. Later I found out that they charged my credit card $179 plus another $50. I called and asked them to refund the charges but they declined stating that once I gave them my credit card number I agreed that they could make these charges even if they provided no service for me. My credit card company also spoke with them, they continued to decline giving a refund. Very unethical practices here.

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