Hi I purchased an icomfort mattress and adjustable box in October of 2013 from valu city in Toledo,Ohio. I was told I would recieve a $300 gift card. This is the only reason I paid for the set at that moment. I have not received gift card and have been given the run around with every store visit and office call about the issue. Not one time had an manager apologized for the inconvience nor have I even spoken to a manager due to they are never available when I call or visit. The customer service reps keep saying the same thing time after time -they will note my account. I don’t recieve a call back or anything. Now if I don’t hear from someone I would like for valu city to just pick up the mattress and I can spend my money else where. I have dealt with valu city for years and this is actually quite ridiculous. I have down about and maybe over $4000 for the set and to have to make many calls over a gift card is ridiculous!!! I will no longer shop at this store and I will never refer anyone either. If the issue is not addressed I will take further action. It’s not just about the gift card anymore it goes further than “just”” that. I spent my hard earned money in this store and the least I could get is a meeting or call with a manager!! I’ve tried to contact corporate about the issue and even that is hard to do. As a business you should try to make a repeat customer happy. I am not satisfied with my last purchase or the customer service!”

Monroe St. Toledo, Ohio USA


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