Complaint: Took my car into this location on August 20, 2015 for an oil change. They aslo sold me an engine air filter. Total for services was $74.44 Two months later I take same car to an oil change shop near my house that does all of my oil service work. They discovered that the oil drain plug hd been over tightened to the point that the oil pan was damaged and could not be repaired. My cost to replace oil pan was over $500. Caled Valvoline location that same day and exlained what had taken place. MAnager was not in that day but worker said that Robert would call me back. Robert never did call back – even after several calls that same week. Finally started to call customer service for Valvoline. On October 9th, Valvoline called me and said they would only offer me half of the repair bill. Would not even waive the cost of my getting an oil change here. Letters to company president on this issue have also gone unanswered. Very sad way to treat a paying customer – make him chase you down for a resolution to a problem the business caused and then not cover the entire cost fo teh repair bill. Hardly fair to the consumer.

Tags: Auto Repair Service

Address: 6463 Harrison Ave Cincinnati, Ohio USA


Phone: 513-574-3239